At Paw Pure, a brand operated by Van Vet Private Limited ("Company", "We", "Us", or "Our"), we are committed to ensuring that your pet's wellness products reach you securely and promptly. This Shipping and Delivery Policy outline our processing timelines, shipping charges, and delivery procedures.

By placing an order on our website pawpureindia.com , you agree to the terms outlined below.

1. Order Processing

We strive to dispatch your orders as quickly as possible to ensure timely delivery for your pets.

• Processing Time: All orders are carefully inspected, packed, and dispatched within 1 to 2 business days(excluding Sundays and public holidays).

• Order Confirmation: You will receive a confirmation email and SMS once your order is successfully placed.

• Dispatch Notification: A separate notification containing your tracking details will be sent once the order is handed over to our courier partner.

2. Shipping Charges and Payment Options

We offer nationwide shipping across India to all serviceable pin codes. We currently do not offer international shipping.

 

Note: Cash on Delivery (COD) may not be available for certain remote pin codes. If your pin code is ineligible for COD, the option will be disabled at checkout.

 3. Delivery Timelines

While we partner with top-tier logistics providers, delivery timelines are estimates and depend heavily on your location. Deliveries are typically made between 9:00 AM and 9:00 PM.

 

4. Order Tracking

Once your package leaves our fulfilment centre, you are in control:

• You will receive a tracking link via Email and SMS/WhatsApp.

• You can click the link to track the real-time movement of your package directly on the courier partner’s portal.

• Tracking statuses may take up to 24 hours to update after you receive the dispatch notification.

5. Delivery Attempts and Address Issues

• Delivery Attempts: Our courier partners will make up to three (3) attempts to deliver your package. If you are unavailable, they may try to contact you via phone. If all attempts fail, the package will be returned to us (RTO).

• Address Accuracy: Please ensure you provide a complete and accurate shipping address, including landmarks and the correct pin code. We do not deliver to P.O. Boxes.

• Failed Deliveries: We are not liable for delayed, failed, or misdelivered shipments resulting from incorrect or incomplete address information provided at checkout. If a prepaid parcel is returned to us due to an incorrect address or failure to receive, we will process a refund minus the two-way shipping costs, or arrange a reshipment at an additional shipping fee.

6. Delays and Force Majeure

While we escalate any network delays with our courier partners immediately, transit delays are occasionally beyond our control. We are not liable for delayed deliveries caused by:

• Extreme weather conditions or natural disasters.

• Logistical disruptions, war, strikes, technical failures or transport network failures.

• Government-mandated lockdowns, restricted zones, public holidays or other force majeure events.

7. Modifications and Cancellations

• Before Dispatch: If you need to change your delivery, address or cancel your order, please email us immediately at [Insert Email] with the subject line "Order Change - [Your Order Number]". We will accommodate these requests if the order has not yet been processed.

• After Dispatch: Once you receive the shipping confirmation email, we cannot modify the address or cancel the order in transit. If you refuse delivery, standard return shipping fees may be deducted from your refund.

8. Damaged, Defective, or Lost Shipments

All Paw Pure packages are sealed to ensure product integrity during transit.

• Damage on Arrival: If your package arrives visibly damaged, tampered with, or if the product inside is defective, please retain the original packaging and contact us within 24 hours of delivery.

• Required Proof: Email us at care@pawpureindia.com with your Order ID and clear photographs or an unboxing video of the damaged package.

• Upon verification, we will arrange for a swift replacement or process a refund in accordance with our Return and Refund Policy.

9. Contact Us

For any shipping-related inquiries, escalations, or assistance, our support team is ready to help:

Van Vet Private Limited (Paw Pure)

Email: care@pawpureindia.com 

Phone: +91 7041640880 (Mon-Fri, 9:00 am to 6:00 pm IST)

Registered Office : Vanvet Private Limited, B-415, The Landmark, Opp. Kansar Hotel, Kudasan, Gandhinagar, Gujarat, India - 382421

Jurisdiction: Any disputes are subject to the exclusive jurisdiction of the competent courts in Gandhinagar, Gujarat, subject to applicable Indian law.